null google-site-verification=elGrazyzRCzOa651l29xl5E_SVom2L5b6Vellbq66Bo

Shipping & Returns

 

Return Policy

For individuals

Upon reception of your order, you have 14 days to ask to return an item for a store credit or an exchange. We do not offer refunds. To obtain a full store credit less shipping cost (both ways), the returned products must be in new unopened condition and contain all the original package components.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Once we receive the returned product, we'll proceed to an inspection of it. we will make sure all the original packaging is present, as well as inspect the product for any dings, scratches, etc. If the product shows signs of use, we may deduct a restocking fee from your credit.

For bulk orders by businesses

We do not accept any return on bulk orders. We do not offer any refund, any exchange nor any credit. The orders are finals.

Shipping

Shipping in Canada

Currently, our website can automatically calculate shipping fees for orders in Canada.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you find an incoherent shipping price on our website, please contact us and we'll apply a correction, if necessary. 

International Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you find an incoherent shipping price on our website, please contact us and we'll apply a correction, if necessary.

Duties, taxes and charges

The buyer is responsible for paying all the additional costs associated to the import, such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price, the type and the country of origin of an item. Those fees are not included in the shipping charges nor in the item's price. The buyer will be required to pay upon delivery any duties, fees and taxes imposed by their government as well as customs clearance fees.

For USA customers, you may avoid paying duties/taxes if the value of the shipment does not exceed 800USD. If your shipment exceeds this 800USD De Minimis Value, duties and taxes will kick in. Please consult the information here or contact your local customs office to have complete and up to date information regarding all fees associated to importing goods in the United States.