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Shipping & Returns

 

Shipping

Shipping in Canada

Currently, our website can automatically calculate shipping fees for orders in Canada.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you find an incoherent shipping price on our website, please contact us and we'll apply a correction, if necessary.

 

International Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

If you live outside Canada, please Contact Us and we will prepare you a custom shipping quote.

The buyer is responsible for paying the additional costs associated to the import such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item. Those fees are not included in the shipping charges of David Astro Inc. The buyer will be required to pay upon delivery any duties, fees and taxes imposed by their government as well as customs clearance fees.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you find an incoherent shipping price on our website, please contact us and we'll apply a correction, if necessary. 

Returns Policy

Upon reception of your order, you have 14 days to ask to return an item for a store credit or an exchange. We do not offer refunds. To obtain a full store credit less shipping cost (both ways), the returned products must be in new unopened condition and contain all the original package components.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Once we receive the returned product, we'll proceed to an inspection of it. we will make sure all the original packaging is present, as well as inspect the product for any dings, scratches, etc. If the product shows signs of use, we may deduct a restocking fee from your credit.

You should expect to receive your credit within a week of our reception of your package.