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We are moving to a new location! We will continue to ship your orders as fast as possible! Contact us by email for your questions, we might not be reachable by phone during the move.

Shipping & Returns

 

Return Policy

For individuals

Upon reception of your order, you have 14 days to ask to return a new item for a store credit or an exchange. We do not offer refunds. To obtain a full store credit less shipping cost (both ways), the returned products must be in new unopened condition and contain all the original package components.

Open-box sales are final, no returns will be accepted.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Once we receive the returned product, we'll proceed to an inspection of it. we will make sure all the original packaging is present, as well as inspect the product for any dings, scratches, etc. If the product shows signs of use, we may deduct a restocking fee from your credit.

For bulk orders by businesses

We do not accept any return on bulk orders. We do not offer any refund, any exchange nor any credit. The orders are finals.

Shipping

Shipping in Canada

Shipping in Canada is free on most orders above CAD500+txs.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you find an incoherent shipping price on our website, please contact us and we'll apply a correction, if necessary. 

USA Shipping

Shipping in USA is free on most orders above USD800+txs.

Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you find an incoherent shipping price on our website, please contact us and we'll apply a correction, if necessary.

Duties, taxes and charges

For USA customers, you may avoid paying duties/taxes if the value of the shipment does not exceed 800USD. If your shipment exceeds this 800USD De Minimis Value, duties and taxes will kick in. Please consult the information here or contact your local customs office to have complete and up to date information regarding all fees associated to importing goods in the United States.

We regularly ship in the USA. Here's what you can expect to pay for orders above USD800 from products that are NOT made in the USA. These values may change, you should contact you local custom office to get the most recent and accurate values.

-Telescopes: 8% for orders above USD800

-Telescope accessories: 8% for orders above USD800

-Camera: Duty free when not made in China. If made in China, a ~30% China tariff kicks in above USD800.

-Camera accessories: Duty free

The buyer is responsible for paying all the additional costs associated to the import, such as duties, taxes, and customs clearance fees (see next paragraph for customs clearance fees). These charges can vary widely and are often based on the price, the type and the country of origin of an item. Those fees are not included in the shipping charges nor in the item's price. The buyer will be required to pay upon delivery any duties, fees and taxes imposed by their government as well as customs clearance fees.

There are no brokerage fees on orders below USD800 or on orders shipped with UPS WorldWide Expedited. If your order is above USD800 and is shipped with UPS Standard, in addition to duties and taxes, you can expect brokerage fees. As of 2021, you can expect the brokerage fees from UPS Standard to be approximately:

  • Orders from $0.00 to $800.00: $0
  • Orders from $800.01 to $1250.00: $28.75
  • Orders from $1250.01 to $2500: $40.50
  • Each additional $1000.00: $1.95

Please contact UPS to get the most recent rates.

International Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you find an incoherent shipping price on our website, please contact us and we'll apply a correction, if necessary.

Duties, taxes and charges

The buyer is responsible for paying all the additional costs associated to the import, such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price, the type and the country of origin of an item. Those fees are not included in the shipping charges nor in the item's price. The buyer will be required to pay upon delivery any duties, fees and taxes imposed by their government as well as customs clearance fees.

For USA customers, you may avoid paying duties/taxes if the value of the shipment does not exceed 800USD. If your shipment exceeds this 800USD De Minimis Value, duties and taxes will kick in. Please consult the information here or contact your local customs office to have complete and up to date information regarding all fees associated to importing goods in the United States.