The following is the manufacturer's warranty policy as published by DwarfLab.
Warranty Policy
DWARFLAB warrants that all new DWARFLAB telescopes and accessories (excluding refurbished products) are free from defects in materials and workmanship. DWARF 2 products come with a 1-year (12-month) warranty, while DWARF 3 and DWARF mini products are covered by a 2-year (24-month) warranty, starting from the date of receipt. If, upon our inspection, any product or its components are found to be defective in materials or workmanship, we promise to either repair or replace the faulty item. To activate this warranty, the buyer's information must be provided, and the defective product must be returned to DWARFLAB according to our outlined procedures.
Warranty Coverage
Excludes damage from misuse, neglect, accidental drops, alterations, improper installation, abnormal conditions, improper storage, liquid submersion, unauthorized modifications or repairs, and shipping incidents.
Claims must be reported to DWARFLAB's Customer Service within the warranty period.
Overrides all other warranties, including implied warranties of merchantability or fitness for a particular purpose.
Excludes damage from non-DWARFLAB accessories.
Does not cover normal wear and tear.
Does not apply to products from rental programs or second-hand items from unauthorized sources.
Original Purchaser Guarantee
This warranty is valid only for the original DWARFLAB telescope purchasers who have proof of purchase from DWARFLAB's official or authorized stores. As those units are verified to meet original specifications through rigorous testing. Modifications, mishandling, improper storage, or accidental drops can compromise optical performance and durability, which is why our warranty is non-transferable.
If you encounter any warranty issues or need help using your telescope, please contact us at support@dwarflab.com or schedule a meeting through Calendly.
Warranty and Repair Return Requirements
For Customers
- Before returning, you must get a Return Authorization from DWARFLAB. Contact us at support@dwarflab.com for instructions.
- All warranty returns must include proof of purchase that DWARFLAB accepts.
- Include a note with the product's Serial Number (at bottom of the telescope), your name, address, email address, daytime phone number, and a description of the issue with all returns. Any parts replaced will become DWARFLAB's property.
- Customers are responsible for shipping and insurance costs to DWARFLAB.
DWARFLAB's Commitment
- We aim to repair or replace any products under warranty within thirty days of receipt. If repairs take longer, we will inform the customer.
- If a product has been discontinued, we may replace it with a new item of similar value and function.
Source: https://www.dwarflab.com/us/pages/warranty-and-return