Kowa Limited Lifetime Warranty
All Kowa spotting scopes, binoculars and accessories sold through an authorized North American Kowa retailer, including David Astro, come with Kowa's Limited Lifetime Warranty.
What is covered
Kowa warrants its sporting optics products to be free of defects in materials and workmanship and to function satisfactorily under normal conditions during the lifetime of the product, to the original owner. If a product is found to have a defect in materials or workmanship, Kowa will repair or replace it free of charge, at its discretion.
Lens caps and covers, cases, pouches and straps are covered for their lifetime to the original owner, but not for accidental loss.
What is not covered
- Normal wear and tear. Optical coatings may develop small blemishes over time through normal wear and tear and environmental conditions.
- Products that have been disassembled, modified or worked on by anyone not authorized by Kowa.
- Damage from unauthorized repair, alteration, abuse or misuse.
- Products bought outside North America, which carry the warranty of Kowa's office in that region.
Kowa decides warranty coverage. If a repair is not covered, you receive an estimate before any work is done.
Register your product
Kowa asks you to register your product within 30 days of purchase at kowaoptics.com/pages/warranty-registration.
How to make a claim
Contact us at support@davidastro.com with your order number and a description of the problem, and we will help you with the claim. You can also request a Return Merchandise Authorization (RMA) directly from Kowa at kowaoptics.com/pages/service-and-repairs. Kowa aims to repair or replace covered products within 7 to 10 business days of receiving them. Shipping costs to Kowa are the owner's responsibility.
Vanguard tripods
Vanguard tripods and quick shoe plates sold with or for Kowa spotting scopes are covered by Vanguard's warranty. Contact us and we will help with any claim.